FAQ

What is the cost of shipping?

Shipping cost is indicated in the goods announcement. Shipping cost depends on the weight of the package and destination.

How long does delivery take?

It usually takes 14-25 business days to arrive. But delays are possible. Studio is not responsible for delays.

Where can I get my package?

Delivery occurs through the postal service. At your post office that matches your address on the order.

Is delivery to my country possible?

Shipping is available worldwide.

How long will it take to make an item?

Each product in our store is made individually. Supposed dates are indicated in the announcement. To clarify the conditions, please contact us.

What should I do if the package does not update the status after shipment?

Our studio produces items. The postal service delivers. For delays in the delivery of parcels, customs clearance, etc. contact the post office.

How can I pay for the purchase?

You can pay by paypal or by bank card.

Is the price of items on the site relevant?

Yes, the prices on the site are actual.

Can I buy your items on other sites?

You can also purchase our products on Etsy.

Do you provide a guarantee for your items?

Yes. We guarantee high-quality execution of our work. You will receive high quality goods. We use high-quality materials that also guarantee quality.

I received a damaged item. What can I do?

Contact us. We will try to quickly resolve this problem.

What materials do you use?

For helmets, masks and cosplay attributes we use durable plastics, eva foam. For the manufacture of swords we use duralumin, brass, steel, other types of metals, wood leather and so on.

Do you accept custom orders?

Yes, we work with custom orders. Our site has a “custom order” function. Contact us to clarify the conditions.

How long will it take to make an item?

Each product in our store is made individually. Supposed dates are indicated in the announcement. To clarify the conditions, please contact us.

Is this item the right size for me?

Please contact us to specify the sizes.

Can you make individual decor elements on item?

All products may be subject to customization. Contact us to implement your idea

Still have a question?

Please contact us for more information.

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